CONSUMER PRIVACY POLICY
policy overview
Leading Therapies Pty Ltd is committed to protecting the privacy, confidentiality and security of personal and health information. We recognise that health information is sensitive information and we take reasonable steps to ensure it is collected, used, disclosed, stored and destroyed in accordance with applicable privacy laws.
This Consumer Privacy Policy explains how Leading Therapies collects, uses, stores, discloses and manages personal information relating to consumers, family members, carers, representatives and other individuals who interact with our services.
This policy is intended to satisfy our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information to:
Provide allied health and related services.
Assess, plan, deliver and review services.
Communicate with consumers and authorised representatives.
Coordinate care with treating healthcare providers.
Manage appointments and service delivery.
Prepare reports and other documentation.
Meet contractual, funding, accreditation and regulatory requirements.
Process payments and administer accounts.
Respond to enquiries, complaints and incidents.
Comply with legal obligations.
If we are unable to collect information reasonably required for these purposes, we may not be able to provide some or all services.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Leading Therapies may use and disclose personal information for the purposes for which it was collected and for related purposes that would reasonably be expected.
This may include disclosure to:
Treating doctors and healthcare providers.
Hospitals and health services.
NDIS participants, nominees and plan managers.
Home care package providers and aged care organisations.
Support coordinators and case managers.
Medicare, DVA, My Aged Care and other funding bodies.
Government agencies and regulators where required.
Insurers, legal representatives and professional advisors where required.
Contractors and service providers who assist us to operate our business.
We will otherwise seek consent before disclosing personal information unless authorised or required by law.
OVERSEAS DISCLOSURE AND TECHNOLOGY PROVIDERS
Leading Therapies uses cloud-based technology platforms and information systems to support service delivery and business operations.
These systems may include electronic health record systems, email systems, document management systems, secure cloud storage services and other business applications.
As a result, personal information may be stored, backed up, processed or accessed through systems operated by third-party technology providers. Where personal information is disclosed or accessible outside Australia, Leading Therapies takes reasonable steps to ensure that appropriate privacy and security protections are maintained.
STORAGE AND SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
Secure electronic record systems.
Access controls and role-based permissions.
Multi-factor authentication where appropriate.
Password protection and device security measures.
Secure storage of hard copy records.
Staff training and confidentiality obligations.
Secure destruction or de-identification of information when no longer required.
ACCESSING AND CORRECTING PERSONAL INFORMATION
Consumers may request access to personal information held about them.
Consumers may also request correction of personal information that is inaccurate, incomplete, misleading or out of date.
Requests should be directed to:
Privacy Contact Officer
Leading Therapies Pty Ltd
Email: info@leadingtherapies.com.au
Phone: 08 8172 2500
We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
Charges may apply for requests for copies of personal information, clinical records or other documents. Any applicable charge will be advised following receipt of the request and must be paid before the relevant records are released.
Personal information or records will only be released to a third party where we have appropriate written authority, such as a signed consent or release form, unless disclosure is otherwise authorised or required by law.
PRIVACY COMPLAINTS
If you have concerns about the way your personal information has been handled, please contact us so that we can investigate the matter.
Privacy complaints should be directed to:
Privacy Contact Officer
Leading Therapies Pty Ltd
Email: info@leadingtherapies.com.au
Phone: 08 8172 2500
We will acknowledge receipt of the complaint and investigate the matter as promptly as practical.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
WEBSITE AND ELECTRONIC COMMUNICATIONS
Our website may collect limited technical information such as IP addresses, browser information and website usage data to assist with website functionality, security and improvement.
Consumers should exercise care when sending personal information via email and notify us if they have concerns regarding electronic communications.
CHANGES TO THIS PRIVACY POLICY
Leading Therapies may update this Consumer Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information handling practices.
The most current version will be available on our website and may also be provided on request.
CONTACT US
Leading Therapies Pty Ltd
175 Payneham Road, St Peters SA 5069
Phone: 08 8172 2500
Email: info@leadingtherapies.com.au
Website: www.leadingtherapies.com.au
APPROVAL AND REVIEW
Policy Name
Consumer Privacy Policy
Approved By
Ruth Brunt, Director
Effective Date
23 June 2026
Review Date
23 June 2028